Support Center

Before you email

• For order questions, include the order number and the email used at checkout.
• For product issues, include the device serial number, a short description, and photos or a brief video when helpful.
• For shipping damage, keep the product and packaging until the support team responds.
• Never include passwords, payment-card details, or other unnecessary sensitive information.

Expected response time

We aim to reply within two business days, Monday through Friday, excluding public holidays. Complex product investigations can take longer, but we will keep the email thread updated.

Contact

Email support@eggi.ai. Use a clear subject such as Order help, Product support, Return request, Privacy request, or Security report.